Frequently Asked Questions - FARC Ltd

Ordering from FARC Ltd is designed to be straightforward. Simply browse our collections, add the items you wish to purchase to your cart, and then proceed to checkout. You'll be guided through entering your shipping details and payment information. We aim for clarity at every step so you can shop with confidence.

We understand that plans can change. If you need to amend or cancel your order, please contact us as soon as possible. We'll do our best to help, especially if your order hasn't yet been dispatched. The sooner you let us know, the better our chances of assisting you.

We offer fast UK delivery on all our products. Delivery costs are calculated at checkout based on your location and the size of your order. We work hard to keep these costs fair. You'll see the exact delivery charge before you confirm your purchase.

We aim for prompt delivery. Once an order is placed, we typically process it quickly. Estimated delivery times will be provided at checkout, and you'll receive tracking information once your order has shipped. Our goal is to get your new fixtures to you efficiently so you can get your project moving.

We want you to be delighted with your purchase. If for any reason you're not completely satisfied, you can return items within 30 days of receipt for a refund or exchange. Please ensure items are in their original packaging and condition. For full details and instructions on how to initiate a return, please visit our Returns page.

To initiate a return or exchange, please contact our customer service team with your order number and the reason for the return. We'll provide you with detailed instructions on how to send the item back to us. Once received and inspected, we'll process your refund or arrange for an exchange.

We accept a range of secure payment methods to make your checkout experience smooth. This includes major credit and debit cards (Visa, Mastercard, American Express) and PayPal. All transactions are processed securely.

Quality is at the heart of what we do. We meticulously source our products, paying close attention to materials and build. You'll find solid brass bodies, durable finishes, smooth ceramic cartridges, and pressure-tested components as standard. This commitment means fewer issues down the line and a better experience for you.

Yes, our products are built to last and come with manufacturer warranties. Specific warranty details can be found on each product page. We stand by the quality and reliability of our fixtures, ensuring you can specify them with confidence.

While you can place an order as a guest, creating an account offers several benefits. It allows you to track your orders, view your order history, and speed up future checkouts. It's a simple process and can enhance your shopping experience with us.